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Services :: Lucene & Solr Technical Support Subscriptions

Sematext provides technical support subscriptions for production systems running Lucene or Solr.

Q: Who should consider purchasing Sematext's Tech Support Subscriptions?
A: These packages are designed for organizations who have production systems running Lucene or Solr and want assurance of on-demand tech support assistance. Tech Support Subscriptions are meant for support of production systems running Lucene, Solr. They involve support in form of quick troubleshooting of performance, scaling, sudden failures or errors and other sorts of unforeseen issues production systems tend to encounter.
Q: What are the benefits of Sematext Tech Support Subscription packages?
A: Unlike our regular consulting engagements, these support packages include quick response time and availability, a free annual health check, and a discount to one or more Sematext products.

Standard Professional Enterprise
$10,000 $15,000 $20,000
Number of Servers (inclusive) 1 - 3 4 - 10 11+
Initial Response Time 2 Business Days 8 Business Hours 4 Business Hours
Monthly Incidents 2 3 4
Annual Health Checks 1 1 1
Product Discounts 1 1 2
Email Support Yes Yes Yes
3-Year Advance Payment Discount 5% 10% 15%
  • Versions supported: Lucene 2.* and 3.*, Solr 1.3.*, 1.4.*, and 3.*
  • Coverage hours: 09:00-17:00 EST/EDT
  • 3-Year subscriptions receive discount when paid in advance.
  • Prices are annual and are expressed in US Dollars.
  • Please contact us to sign up or inquire further.