A: These packages are designed for organizations who want to have ongoing, on-demand, long-term, and direct access to Sematext Lucene and Solr experts to reach out and seek advice and help. Sematext provides expertise and guidance during development as well as deployment around topics such as architecture design, implementation, performance, scalability, optimizations and tuning, search best practices, configuration, operations, etc. If you want direct, on-demand access to Sematext domain experts spread throughout the year, consider getting one of the packages.

A: Unlike our regular consulting engagements, these support packages are offered at a discounted price, they include quick response time and availability, a free annual health check, and a discount to one or more Sematext products.

A: For help with a specific project that needs a bigger chunk of our time in a short time frame, use our regular consulting service. Because it doesn't have monthly time limits, we can give you 100% of our time and focus during the engagement period. For support of a production system running Lucene or Solr, use our Tech Support Subscription.

A: Tech Support Subscriptions are for support of production systems running Lucene or Solr. They involve support in form of quick troubleshooting of performance, scaling, sudden failures or errors and other sorts of unforeseen issues production systems tend to encounter.